Fri 24 Apr 2009
Homebook – what is it?
Posted by Michael A. Charles under Uncategorized
[3] Comments
You’ve probably noticed, if you’ve been paying any attention to our marketing exertions here at StepRep, that sometimes we’ll refer to the service as StepRep by MyFrontSteps. You might have also spotted some references to an enigmatic something-or-other called Homebook by MyFrontSteps.
What the heck are we talking about? What are “StepRep”, “Homebook”, and “MyFrontSteps”?
Maybe I’ll start by breaking it down graphically:
MyFrontSteps
MyFrontSteps pays my salary. It’s the name of the company that’s putting this whole shebang together.
It also lends its name to the MyFrontSteps Directory, which (as you can see from the elegant illustration above) is the bridge that connects service providers on StepRep with their customers on Homebook.
This all probably requires a bit more explanation…
StepRep
When we launched StepRep, it was a reputation monitoring service, and that was it. Even now, most of the people who sign up for StepRep are primarily interested in finding out what people are saying about them online.
But StepRep has evolved into more than just a reputation monitor. Our tagline is “Monitor, manage, and build your online reputation.” One of the ways you’ll build your reputation is by connecting with your satisfied customers and their friends in the MyFrontSteps community.
Now, maybe you don’t have customers; maybe you don’t have a business. That’s okay. You can still use StepRep to keep track of what people are saying about your garage band or your attractive lawn or your angry bullhorn rants from the steps of City Hall.
But basically, StepRep is for people who provide a service. Or as we like to call them, “service providers”.
Homebook
The MyFrontSteps community includes everyone on StepRep plus everyone on Homebook. So what’s Homebook?
It’s a place to hang out and talk about your home. For starters, that will mostly mean sharing photos with your friends. In the future it might mean contests, discussions, decorating tips from experts…all sorts of stuff.
Homebook’s most innovative feature is the ability to share your list of trusted service providers with your friends. Next time you’re looking for a good plumber, instead of thumbing randomly through the phone book, you can go into the Directory tab in Homebook, drill down to the list of plumbers in your location, and see at a glance which ones your friends have used and recommend.
There’s more. In a month or so (we’re working on it right now), Homebook users will be able to request quotes from StepRep users. A little further down the line, StepRep users will be able to offer additional incentives in the form of referral fees (discussed in greater detail in a recent post on the Spokesmonster blog).
Where do you find Homebook? It’s not a website – it’s an application you can add to your Facebook or MySpace account:
Homebook on Facebook
Homebook on MySpace
(If you’re not on Facebook or MySpace, there’s a standalone version too, at myfrontsteps.com.)
The price is right…
Sometimes we get so excited about all the neat stuff we’re building that we forget to emphasize something fundamental: All this stuff is free. We’ve got a plan to make a little money later on by taking a small percentage of every referral fee that gets paid. But the referral fees are optional; everything else we offer up gratis. Why?
Just because we love to give.
Maybe you could express your gratitude by signing up for Homebook, trying it out for a few days, and giving us some feedback…



What a great idea- I’m going to share this with my company, Home Inspectors, Contractors, Stagers that we use et. I have seen other things like this I think but the trust factor wasn’t there for me. This is something I will share.
Brendan: It’s going to be WAY COOL, as we say in Ohio…. (or used to).
But honestly, it still seems WAY TOO. Way Too hard to explain, that is. At least, it is if this post of yours above is the only way to explain it.
I know how hard it is for a founder or visionary to keep it simple. It’s not simple, so how can I describe it simply. I KNOW. I have the same problem with my own projects : )
HOWEVER: A cohesive value proposition needs to be made in a single sentence, preferably by somebody who is OUTSIDE the project.
I will volunteer the following….
HomeBook is like facebook for your house, where you post decorating and home improvement project questions, comments, pics, ask questions about home care, and see what your friends have done – while steprep is where you find professional contractors, decorators, realtors, and other professionals that your friends trust and recommend.
BTW: Is it too late to call it “homebook” and “homepro” or otherwise make it a two piece world when it comes to public consumption? The three way linkage where steprep and homebook are all connected by myfrontsteps can only be made by some convoluted reasoning that make no sense to the entire audience.
The steprep name is not very intuitive compared to “homebook” (which is an AWESOME brand name IMHO).
I know that StepRep may some day have a bigger market than just real estate… but there are a lot of reputation management tools out there and you need a niche or you are wasting time… so why not just….. you know…. lose the complications as far as your public brands and go with a two prong brand like
homebook
& one of the following:
homepro
homepros
homeref
homeserv
homecare
etc…
Lonn,
Some interesting comments, thanks. As you’ve noticed, our marketing is still in evolution, just like the products themselves. What at another company would be internal marketing discussions, we’re conducting right out in the open, on our blogs and on Twitter. Perhaps we’d have a clearer message if we kept more of these improvisations in-house.
To answer some of your specific questions – we’re pretty committed to the names “StepRep” and “MyFrontSteps”. There’s still a lot of ambiguity about where MyFrontSteps ends and Homebook begins, but that’ll be cleared up in coming weeks as we overhaul the myfrontsteps.com landing page. Watch for updates here and on MyFrontStepsBlog.com.
I agree that it’s way too hard to explain right now. It will become easier when we can point users to myfrontsteps.com and say, “Just look at this.” We’re getting pretty close.
Thanks again,
Michael.